The Carbon Market

User Support

Please do not send personal or confidential information by email, as this means of communication is not secure.

• CITSS support services
• Auction customer service
• Offset credits
• Sending paper documents
• Secure platform for electronic transmission of personal or confidential information
• General information
• Media relations

CITSS support services

For information on using the CITSS system or registering for the cap-and-trade system, please contact the C&T System Registrar by calling 418 521-3868, extension 7074, or 1 800 561-1616, extension 7074, or sending an email to: registraireqc-spede@environnement.gouv.qc.ca.

Auction customer service

For information on auction registration and participation, please contact the Carbon Market Division staff by calling 418 521-3868, extension 7400, or 1 800 561-1616, extension 7400, or sending an email to: EncheresGES-qc@environnement.gouv.qc.ca.

Offset credits

For information on offset credits, please contact the offset credit team in the Carbon Market Division by calling 1 800 561-1616 or 418 521-3868, extension 7237, or sending an email to: dmc.creditscompensatoires@environnement.gouv.qc.ca.

Sending paper documents

Paper documents required for the user registration process, opening an account or applying for offset credits should be mailed to:

Indicate the object (please refer to the forms and templates for clarifications)

Carbon Market Division
Ministère de l'Environnement et de la Lutte contre les changements climatiques
675 René-Lévesque Blvd. East, 5^th Floor, Box 30
Québec City, Québec G1R 5V7

Secure platform for electronic transmission of personal or confidential information

To submit personal or confidential information and confidential documents electronically, please use the secure file transfer platform used by the Carbon Market Division.

To access the carbon market workspace on the secure file transfer platform or obtain further information on the electronic transfer of documents, please contact the C&T System Registrar by calling 418-521-3868, extension 7074, or 1-800-561-1616, extension 7074 or sending an email to: registraireqc-spede@environnement.gouv.qc.ca.

You can also access the Cap-and-trade - Carbon Market workspace terms of use on the secure file transfer platform (French, PDF, 31 KB).

General information

For general information about the cap-and-trade system and the carbon market, contact Carbon Market Division staff by calling 418 521-3868, extension 7700, or 1 800-561-1616, extension 7700, or sending an email to spede-bcc@environnement.gouv.qc.ca.

Media relations

Media representatives should use the hotline that has been set up for them by calling 418 521-3991 or sending an email to: relations.medias@environnement.gouv.qc.ca.